Returns, Refunds & Complaints Information
Our Promise: Fresh Flowers & Customer Satisfaction in Cranham
At Florist Cranham, we pride ourselves on delivering only the freshest, most beautiful flowers to households and businesses in the Cranham area. As your trusted local florist, your satisfaction is of the utmost importance. We stand by a Fresh Flowers Guarantee on every order, and offer clear policies to resolve any issues swiftly and fairly.
Damaged-on-Arrival Policy
Every arrangement is hand-prepared and carefully packaged for delivery. However, if your flowers arrive damaged or not in the excellent condition you expect, please let us know on the same day as delivery. Our team will assess the issue quickly and offer either a replacement bouquet or a full refund, depending on your preference and the circumstances of the case.
Freshness Window & Quality Promise
We guarantee that your flowers will remain fresh for a minimum of 5 days from the date they arrive at your door, provided that our care instructions are followed. This commitment underpins our Fresh Flowers Guarantee for Cranham and the wider community. In the unlikely event that your flowers do not meet this standard, please get in touch within the freshness window, providing information and photographs to illustrate the problem. We are dedicated to making things right.
Refund & Replacement Options
Your satisfaction is our priority. If you are not entirely pleased with the quality or freshness of your order, we offer two straightforward solutions:
- Replacement: Receive a new bouquet, designed and delivered at the earliest convenience, ensuring you experience the true quality of our flowers.
- Refund: Receive a full or partial refund, depending on the issue raised and agreement between the customer and Florist Cranham.
All claims for refunds or replacements should be made within the 5-day freshness window, and we kindly ask for photographic evidence to help us understand and address the issue promptly.
How to Make a Complaint
We welcome all customer feedback as it helps us maintain and improve our high standards. If you have any concern or complaint regarding your order or experience with Florist Cranham, please reach out to our team as soon as possible. In your message, please include:
- Your order number or delivery details
- A clear description of the problem
- Photos if relevant (e.g., for damaged or wilted flowers)
Our team will investigate and reply to you with a proposed solution—whether that’s a refund, a replacement, or another resolution—typically within 1-2 working days.
A Trusted Florist for Cranham
Florist Cranham is proud to serve our local community, delivering fresh flowers and personal service to Cranham’s homes and businesses. Your happiness means everything to us, which is why we stand behind every arrangement with our Fresh Flowers Guarantee.
Contacting Us
If you wish to discuss a return, refund or complaint, please contact us using the contact form on our website, or visit our shop in Cranham during opening hours. Our friendly team is ready to help and determined to ensure that you receive flowers as fresh and beautiful as you expect, every time.
