Legal Terms for Flower Delivery Orders in Cranham

Florist Cranham – Online Flower Delivery Terms & Conditions

Introduction & Applicability

Welcome to Florist Cranham. These Terms & Conditions govern your use of our online flower delivery services, applicable to both residents of Cranham and customers in the surrounding areas. By placing an order with Florist Cranham via our website or over the phone, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not proceed with your order.

Definitions

Throughout these Terms & Conditions, the terms “we”, “us”, and “our” refer to Florist Cranham, and “you” or “your” refers to any individual or entity purchasing flowers or related products from us through online channels. The ‘website’ refers to our official online platform offering flower delivery across Cranham and nearby areas.

Order Process

Orders for flowers and related products can be placed through our online website, which is optimised for customers in Cranham and surrounding districts. Upon placing an order, you will be asked to provide the delivery address, recipient’s name, contact information, preferred delivery date, and any special instructions. Please ensure all information provided is complete, accurate, and up to date as we cannot accept liability for delivery issues arising from incomplete or incorrect details.

Once your order is placed, an order confirmation screen will provide a summary of your purchase. You will also receive an email acknowledgement confirming the details of your order. This confirmation does not constitute acceptance of your order; acceptance occurs only when your payment has been received in full and we have dispatched your order for delivery.

We reserve the right to decline to supply products to any person or company for any reason at our absolute discretion.

Product Availability & Substitutions

All products are subject to availability. In the unlikely event that the selected flowers, plants, or gift items are unavailable on your chosen delivery date, we may substitute them with similar items of equal or greater value and quality. We will make reasonable efforts to contact you regarding any significant substitutions, especially where colour or type is crucial to your requirements.

Flower Condition & Presentation

Our flowers are dispatched at the freshest possible stage to ensure they remain vibrant during delivery throughout Cranham and nearby areas. On arrival, some flower arrangements may differ slightly from the website images due to seasonal variations and availability. Please allow flowers a few hours in water to fully bloom and reveal their best appearance.

Delivery Information

Florist Cranham provides flower delivery across Cranham and adjacent locations. Delivery charges and estimated timescales are as described during the checkout process. We aim to deliver orders on your selected date; however, delivery dates and times cannot be guaranteed, especially during peak periods or circumstances beyond our control (such as inclement weather or traffic disruptions).

If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a safe place at the delivery address, or a calling card may be left for the recipient to rearrange delivery, as appropriate. Please specify any alternative delivery instructions in your order to assist our drivers.

Payments

Payment for all orders is required in full at the point of purchase. We accept various methods of payment, including major credit and debit cards via our secure online payment gateway. All prices stated on our website are in Pounds Sterling (£), inclusive of VAT where applicable, and exclusive of any delivery charges unless clearly stated otherwise.

Your payment will be processed and authorised immediately upon placing your order. If we are unable to obtain full payment authorisation, we are not obliged to deliver your flowers and may cancel your order with no liability to you. We do not store or process your credit or debit card details; all online transactions are encrypted and processed securely by approved payment providers.

Order Amendments & Cancellations

You have the right to amend or cancel your order with Florist Cranham, subject to the following conditions:

Cancellations or amendments (including changes to address, delivery date, or product details) must be requested as soon as possible, ideally at least 24 hours before the scheduled delivery date.
If your order has already been dispatched or is in the process of preparation, we cannot guarantee that changes or cancellations can be effected.
For seasonal or special occasion orders (such as Valentine’s Day, Mother’s Day, or Christmas), amendments or cancellations may not be possible after a certain cutoff date, which will be made clear at the point of order.

To request changes or a cancellation, you must provide sufficient details to identify the order alongside your full contact information. Refunds for valid, timely cancellations will be made within a reasonable timeframe using the original method of payment.

Customer Obligations

By placing an order, you confirm you are legally capable of entering into binding contracts, are at least 18 years old, and have provided truthful, accurate, and up-to-date information. You also agree not to use our products for any unlawful or unauthorised purpose and not to misuse our website or attempt to interfere with its proper operation.

Returns & Refunds

Due to the perishable nature of flowers and plants, Florist Cranham does not accept returns. If an order arrives damaged, incomplete, or not as specified, you must notify us promptly (generally within 24 hours of receipt). We may request photographic evidence and, after assessing the issue, may offer remedies such as a replacement, refund, or partial credit, at our discretion.

Refunds will not be provided for issues arising from circumstances outside our control, such as incorrect recipient details or failure to collect delivered items within a reasonable period.

Liability

Florist Cranham is committed to providing high-quality products and reliable delivery to Cranham and surrounding areas. Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product. We shall not be held responsible for any indirect, incidental, or consequential loss or damage arising out of or in connection with your order or the use of our services, except as required by law.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

We cannot be held liable for delays or failures to perform our obligations if caused by events beyond our reasonable control (“Force Majeure Events”).

Privacy & Data Protection

We respect your privacy and only collect, use, or store personal data provided by you for the legitimate purpose of processing your order and fulfilling deliveries. All customer data is managed in accordance with applicable UK data protection laws. For further details on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All website content, including images, text, product descriptions, and graphics, is the intellectual property of Florist Cranham or its licensors. Reproduction, distribution, or modification of any content without our prior written consent is prohibited.

Third Party Rights

None of these Terms & Conditions shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

Severance

If any of these Terms & Conditions are found to be unlawful, invalid, or unenforceable in any jurisdiction, in whole or in part, the affected provision(s) shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will appear on this page and will take effect immediately upon posting. You are advised to check this page every time you place an order with us to be aware of any changes.

Governing Law & Jurisdiction

These Terms & Conditions, together with all contracts formed as a result of online orders through Florist Cranham, are governed by the laws of England and Wales. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Further Information

If you have any queries regarding these Terms & Conditions, your order, or any aspect of our flower delivery service in Cranham, please use the contact information provided on our website. We are committed to providing a transparent and fair e-commerce experience for all our customers in Cranham and surrounding areas.

These Terms & Conditions apply to all customers throughout Cranham and its surrounding areas, reflecting our dedication to service excellence and compliance with UK regulations for e-commerce and flower delivery.